Refund policy

Cancellation & Refund Policy

At RedKnot Tourism, we understand that travel plans can change. Our cancellation and refund policy is designed to be fair while accounting for supplier commitments, accommodation bookings, transport arrangements, and other travel services secured on your behalf.

Cancellation Requests

All cancellation requests must be submitted in writing via email to info@redknotourism.com. The effective cancellation date will be the date on which we receive your written notification.

Refund Policy

Refunds are calculated based on the number of days prior to the scheduled departure date:

90% refund of the total booking value for cancellations made 30 days or more before departure.
40% refund of the total booking value for cancellations made 15–29 days before departure.
No refund will be provided for cancellations made less than 15 days before departure.

Any applicable bank charges, payment gateway fees, currency conversion fees, or non-refundable supplier costs may be deducted from the refund amount where applicable.

Changes to Bookings

Requests to amend travel dates, accommodation, activities, or other travel services are subject to availability and may incur additional charges imposed by suppliers. RedKnot Tourism cannot guarantee that requested changes can be accommodated.

Supplier Cancellation Policies

Certain accommodations, airlines, lodges, tours, activities, or special promotional rates may carry stricter cancellation terms than those outlined above. In such cases, the supplier's cancellation policy will apply, and RedKnot Tourism will advise clients accordingly at the time of booking.

Force Majeure

RedKnot Tourism shall not be held liable for cancellations, delays, or changes caused by circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, government actions, political unrest, strikes, pandemics, border closures, or other force majeure events.

Refund Processing

Approved refunds will be processed using the original payment method wherever possible. Refund processing times may vary depending on banks, payment providers, and international transfer procedures and may take up to 15 business days after approval.